I am a registrant of the General Dental Council, whose role it is to regulate the dental profession and protect patients. As a responsible member please see my compliance details which are in line with European guidance:
Qualifications
My professional qualification and the country from which that qualification is derived
I qualified at the University of Leeds in 1988 where I gained a distinction in prosthodontics
Other qualifications include
Bachelor of Dental Surgery (BChD)
Master of Science (MSc)
Member of the Faculty of Dental Surgery of the Royal College of Surgeons of England (MFDS RCS (Eng))
GDC Registration Number
My GDC registration number.
63350
Name and Geographic Address
Salisbury House Dental practice
204 Hammersmith Road,
(practice entrance on Bute Gardens),
London W6 7DJ
Tel : 020 8748 6543
email info@salisburyhousedental.co.uk
GDC Contact Details
Complaints Procedure
HOW TO COMPLAIN
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible- ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:
Within six months of the incident that caused the problem; or within six months of discovering that you have a problem, provided this is within twelve months of the incident.
Complaints should be addressed to Ian Greenwood, our Principal Dentist. Alternatively, you may ask for an appointment with Ian Greenwood in order to discuss your concerns.
WHAT WE WILL DO
We shall acknowledge your complaint or concern within two working days of receipt. We will investigate your complaint within ten working days. We shall then offer you an explanation and/or a meeting to discuss the complaint.
In investigating your complaint we shall aim to:
Establish the facts.
Make it possible for you to discuss the problem with those concerned, if you would like this.
Make sure you receive an apology, where this is appropriate.
Identify what we can do to make sure the problem doesn’t happen again.
COMPLAINING ON BEHALF OF SOMEONE ELSE
If you are complaining on behalf of a patient, we would adhere to the rules of confidentiality.
We would therefore need the patient’s permission for you to act on their behalf.
There is also an organisation called the dental complaints service that could assist to resolve complaints should that path be necessary
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